Return Policy
REFUND POLICY
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To edit or change your order. You have 24hrs from the time it was placed. All products are made to order. Production of your product starts 1 day (24hrs) after your order is placed. All requests after the 24hr period will be denied. Your order can be refunded for a full refund within 24hrs of the order being placed.
All cancellations must be made within 24hrs of initial purchase. You must contact us within the first 24hrs, Even if we do not respond right away, your request to cancel must be received within the first 24hrs after a purchase.
Do to the nature our our custom products, every order is "made to order" . Your product starts the manufacturing process 1 day after you place your order, so we do not allow cancellations after 24hrs.
Estimated times as follows:
Production time: 1 - 3 working days
Delivery time USA: 5 - 8 working days
Delivery time international: 10 - 16 working days
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@paracordind.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@paracordind.com, we will provide you with a return address.
Shipping
To return your product, contact us at orders@paracordind.com and we will provide you a return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.